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The SoundSide Group

Technical Support Specialist

Career Insights for Technical Support Engineer / Analyst

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Based on North Carolina data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$57,160 / year median in North Carolina

-0% projected decline

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Job Description

Technical Support Specialist compensation: commensurate with experience employment type: full-time The SoundSide Group has been a rapidly growing full-service IT solutions integrator in Eastern North Carolina since 2000, and currently has an opening for an experienced Information Technology Network systems implementer.
Responsibilities of position:
Configuring, maintaining, and troubleshooting Microsoft Windows Desktop and Server OS, Active Directory, DNS, DHCP, VMWare, Hyper-V Windows based networks and virtual environments. Installing and maintaining MS Office 365 products and Exchange email accounts. Administering Windows based networks, as well as switch and router protocols. Maintaining and supporting PBX/VoIP phone systems would be a plus (Cisco, Sangoma, Broadview, ETC.). Position work hours are 8:00am to 5:00pm Monday - Friday and is open until filled. Salary is commensurate with experience. Entry to
Mid-Level Technician:
$15.00-20.00/hour Mid- to
Senior Level Technician:
$40,000 - $55,000 per year
Job Type:
Full-time Pay:
$15.00 - $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance
Compensation Package:
Bonus opportunities Holiday pay Hourly pay Overtime pay Performance bonus
Education:
Associate (Preferred) Ability to
Relocate:
Plymouth, NC:
Relocate before starting work (Required)
Work Location:
On the road

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Bonuses/Stipends