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The SoundSide Group
Technical Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on North Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$57,160 / year median in North Carolina
-0% projected decline
Job Description
Technical Support Specialist compensation: commensurate with experience employment type: full-time The SoundSide Group has been a rapidly growing full-service IT solutions integrator in Eastern North Carolina since 2000, and currently has an opening for an experienced Information Technology Network systems implementer.
Responsibilities of position:
Configuring, maintaining, and troubleshooting Microsoft Windows Desktop and Server OS, Active Directory, DNS, DHCP, VMWare, Hyper-V Windows based networks and virtual environments. Installing and maintaining MS Office 365 products and Exchange email accounts. Administering Windows based networks, as well as switch and router protocols. Maintaining and supporting PBX/VoIP phone systems would be a plus (Cisco, Sangoma, Broadview, ETC.). Position work hours are 8:00am to 5:00pm Monday - Friday and is open until filled. Salary is commensurate with experience. Entry toMid-Level Technician:
$15.00-20.00/hour Mid- toSenior Level Technician:
$40,000 - $55,000 per yearJob Type:
Full-time Pay:
$15.00 - $20.00 per hourBenefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insuranceCompensation Package:
Bonus opportunities Holiday pay Hourly pay Overtime pay Performance bonusEducation:
Associate (Preferred) Ability toRelocate:
Plymouth, NC:
Relocate before starting work (Required)Work Location:
On the roadBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Bonuses/Stipends