Technology Support Specialist

Posting Information Posting Number

PG194629EP

Internal Recruitment No Working Title Technology Support Specialist Anticipated Hiring Range $70,000

• $80,000 Work Schedule Monday-Friday, 8am
• 5pm, Flexible work arrangements, including virtual/hybrid work locations, may be available. Job Location Raleigh, NC Department College of Sciences
• Dean About the Department The College of Sciences brings together the mathematical, physical, and biological sciences in a research-intensive environment that simultaneously values excellence in teaching and a strong community engagement.

Sciences IT is a growing unit that provides innovative IT solutions, responsive and forward-looking support, and creative applications of technology to support the research, teaching, administrative, and outreach functions of the College of Sciences. While working in this unit, you will be expected to foster a supportive and welcoming environment. NC State promotes an integrated approach to problem-solving that transforms lives and provides leadership in social, economic, and technological development across North Carolina and around the world. NC State's land grant mission of teaching, research, and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution's mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:

Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties Are you passionate about solving complex technical challenges and supporting cutting‑edge research and teaching environments? The College of Sciences is seeking a Technology Support Specialist to deliver advanced technical support, design innovative solutions, and implement secure, scalable technologies that directly support faculty, staff, and students. This role is ideal for a technically skilled professional who enjoys hands‑on problem-solving, collaboration, and contributing to a dynamic academic environment. The Technology Support Specialist provides Tier 2 technical support across Mac, Windows, and Linux environments and plays a key role in delivering reliable, secure, and modern technology services throughout the College of Sciences. This position supports desktop systems, scientific instrument integrations, networking, and centralized management platforms while contributing to technology planning, projects, and continuous service improvement.

Key Responsibilities:

Advanced Technical Support Deliver Tier 2 support for Mac, Windows, and Linux systems Install, upgrade, and optimize desktop hardware, software, applications, and laboratory equipment Support integrations with scientific and research instrumentation Administer and contribute to configuration management platforms such as JAMF, Active Directory, Puppet, or similar tools Independently analyze and resolve advanced technical issues with a focus on security, scalability, and reliability Networking & Security Troubleshoot and support wired and wireless networking environments Participate in network planning, changes, and performance optimization Implement and enforce university security requirements and best practices Consultation, Solution Design & Innovation Consult with faculty, staff, and students to assess technology needs and design secure, scalable solutions Research and evaluate emerging technologies that enhance teaching, learning, research, and outreach Provide guidance and recommendations for IT hardware and software purchases across the College Projects, Collaboration & Vendor Coordination Lead and contribute to IT projects, including developing proposals, creating project plans, and meeting deadlines Coordinate complex, multi‑party technical issue resolution involving vendors, systems administrators, and end users Assist with the development and implementation of IT processes, standards, and documentation Serve on technical committees and act as a liaison to central IT Training, Documentation & Mentorship Use ITSM systems to manage incidents, document complex solutions, and communicate effectively with users Provide training to faculty, staff, students, and peer technicians Mentor student employees and support their technical development Contribute leadership in planning and executing new processes and procedures Service & Availability Deliver responsive service with strong follow‑up communication and customer focus Support college‑wide IT services and participate in an on‑call rotation as needed Contribute to the development of IT processes, standards, and documentation Participate in an on‑call rotation as needed You Are an

Ideal Candidate If You:

Enjoy solving complex technical problems and providing high‑quality, customer‑focused support Have hands‑on experience supporting Mac, Windows, and Linux systems in a managed environment Are comfortable administering or contributing to tools such as JAMF, Active Directory, Puppet, or similar platforms Have experience troubleshooting wired and wireless networking issues and understand security best practices Communicate technical concepts clearly to non‑technical users and value strong follow‑up and documentation Take initiative, work independently, and collaborate effectively within cross‑functional teams Enjoy contributing to projects, process improvement, and standards development Appreciate working in an academic or research‑focused environment that supports teaching, learning, and discovery Other Responsibilities Supports other College of Sciences IT services, projects, and functions as needed May serve in an on-call rotation Additional responsibilities will be defined through annual performance plans. Qualifications Minimum Education and Experience Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. Other Required Qualifications Demonstrated ability to resolve technical problems of high complexity Experience with end-user desktop support Experience with computer management through Active Directory Knowledge of computer security best practices for Windows and Mac platforms Successful history of providing exceptional customer service Strong verbal and written communication skills Ability to work independently and in a collaborative environment Strong planning and organizing abilities, including the ability to lead projects. Preferred Qualifications A+, Security+ and/or Network+ credentials or similar certifications Experience in packaging applications in SCCM and/or JAMF Basic scripting or programming skills Experience working with computers connected to scientific instruments Experience with configuration management for Linux systems through Puppet/Foreman Required License(s) or Certification(s) N/A Valid NC Driver's License required Yes Commercial Driver's License required No Recruitment Dates and Special Instructions Job Open Date 05/04/2026 Anticipated Close Date Open Until Filled Special Instructions to Applicants Please attach a cover letter, resume, and contact information for at least 3 professional references. Position Details Position Number 00044789 Position Type

EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation

• Adverse Weather Non Mandatory
• Adverse Weather Mandatory Designation
• Emergency Events Non Mandatory
• Emergency Event Department

ID 170101

• College of Sciences
• Dean EEO NC State University is an equal opportunity employer.

All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.