Desktop Support Specialist Location:

Tyner, NC 27980

Job Type:

Contract - 12

Months Work Arrangement:

Onsite Interview:

Webcam or In-Person Travel:

Required - Edenton and surrounding counties

Travel Required :

Yes, work related travel expenses will be allowed. About the Role We are seeking an experienced Desktop Support Specialist to provide onsite technical support across Edenton and surrounding counties. This role will support Service Desk requests, hardware installations, software troubleshooting, and customer technical issues. Key Responsibilities Troubleshoot hardware, software, peripherals, and network-related issues. Install and image computers and deploy required software. Install and configure local/network printers and peripherals. Perform user data and profile migrations. Manage and update ServiceNow tickets. Support Active Directory, email, NCID, CITRIX, and related systems. Work with application and network teams to resolve technical issues. Maintain technical documentation and procedures. Follow IT security policies and protect organizational data. Travel to customer locations as required. Requirements 7+ years of desktop/technical support experience. 7+ years of experience with computer imaging and software installation. 7+ years of experience with printer/peripheral installation and configuration. 7+ years of experience with data and user profile migration. 7+ years of experience documenting technical support processes. 7+ years of experience with ServiceNow . Must be comfortable with onsite work and travel. If you have strong hands-on Desktop Support experience and are comfortable traveling for onsite support, we encourage you to apply. #ST1 Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$35.00 - $43.00 per hour Application Question(s): Do you have 7+ years of hands-on Desktop/Technical Support experience, including computer imaging, hardware/software troubleshooting, and peripheral support? Do you have 7+ years of experience using ServiceNow for IT service desk/ticket management? Are you comfortable working onsite in Tyner/Edenton, NC and traveling to surrounding counties as required? Do you have any previous or current experience supporting State, Federal, or Government projects, agencies, or contractors? If yes, please briefly describe the project/company and your role.

Work Location:

In person