Commercial Loan Servicing Specialist III - Help Desk

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America) Please review the following job description: For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to

H-1B, F-1 OPT, F-1 STEM OPT, F-1

CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) In alignment with Truist's in office expectations, this position will be in office 5 days/week. Process, monitor, research, mitigate risks, and preserve the data integrity of the operational aspect and the credit documentation of the supported commercial lending portfolios by providing an exceptional level of quality, client service and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Receive workflow items, retrieve account information, and execute requests. 2. Exceed consistently production and quality defined goals. 3. Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset. 4. Assist with researching complex issues and provide innovative solutions. 5. Resolve escalated issues. 6. Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned. 7. Motivate, train, counsel, and encourage lower level teammate's consistency of operations. 8. Recognize downstream implication of work performed and the impact on the success of the company.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate's Degree or work related experience, or equivalent education and related training 2. Three years of banking or financial services experience, preferably in a high paced, high volume environment 3. Detail oriented and proficient in basic computer applications such as Microsoft Office software products 4. Knowledge of regulatory, external, and internal compliance requirements and guidelines 5. Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications 6. Strong time management, problem solving, analytical and organizational skills 7. Aptitude to read and interpret complex loan documents and loan structures 8. Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently 9. Demonstrates ability to work in an area governed by production standards, heavy workloads and critical deadlines

Preferred Qualifications:

1. A Bachelor's Degree 2. Five years of previous banking or financial services experience General Description of Available Benefits for

Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.