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Dakota Micro, Inc.
Advanced Technical Support & Sales Engineer
Career Insights for Technical Support Engineer / Analyst
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Based on North Dakota data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$66,826 / year median in North Dakota
-12% projected decline
Job Description
Position Summary Dakota Micro is looking for a technically minded problem solver to support our customers, dealers, OEM partners, and internal teams. This position combines advanced technical support, product expertise, manufacturing support, and sales engineering. You'll help customers solve real-world problems, assist with new product introductions, work directly with engineering and production, and become one of the company's technical experts. No two days are exactly alike. Primary Responsibilities Provide advanced technical support to dealers, OEMs, and end users. Diagnose electrical, networking, and camera system issues. Support sales by recommending products and system configurations. Assist Engineering with product testing and validation. Support Manufacturing during new product introductions. Develop and maintain technical documentation. Assist with product demonstrations and customer training. Help identify product improvements based on customer feedback. Travel occasionally for customer visits, trade shows, training, and OEM support. Desired Skills Strong troubleshooting ability. Electrical and electronic aptitude. Experience with Ethernet and IP networking. Ability to read wiring diagrams and schematics. Excellent communication skills. Comfortable working directly with customers. Self-motivated. Organized. Willing to continually learn new technology. Preferred Experience One or more of the following: Technical Support Electronics Industrial Automation Agriculture Equipment Construction Equipment OEM Support Networking Camera Systems Manufacturing Success Looks Like Within the first year you will: Become a trusted technical resource. Resolve complex customer issues independently. Support OEM customers. Help launch new products successfully. Improve technical documentation. Reduce response time for technical support. Help Engineering and Manufacturing solve technical problems. Why Dakota Micro? Proudly Made in the USA , we design and manufacture rugged camera systems in North Dakota. Our products are used on agricultural, construction, industrial, and commercial equipment around the world. We don't expect you to know everything on day one. We do expect you to enjoy figuring things out.