Helpdesk Support Specialist

Helpdesk Support Specialist Educational Service Unit 10 Network Information Systems - Kearney, Nebraska This job is also posted in Educational Service Unit 10 Job Details

Job ID:

5631412

Application Deadline:

Posted until filled

Posted:

Apr 07, 2026 5:00 AM (UTC)

Starting Date:

Immediately Job Description

Department:

Network Information Services

Job Title:

Helpdesk Support Specialist

Education Level:

College diploma or university degree in the field of computer science or telecommunications and/or two years equivalent work experience

Certification/Licensure:

Certifications in desktop software or hardware including A+, Network+, Apple Certified Support Professional, or Microsoft Certified Technology Specialist (MCTS)

Work Location:

On-site - Kearney, NE

Important:

This is a fully in-person position. Applicants must be able to reliably commute to our location and work on-site during all scheduled hours.

Knowledge & Experience:

Knowledge of basic computer hardware, including desktop, laptops, mobile devices, and network equipment including, switches, firewalls, and wireless systems Experience with desktop and server operating systems, including recent Windows and MacOS versions Extensive application support experience with office productivity suites, email, and browsers Working knowledge of a range of diagnostic utilities, including registry, file system, disk, backup, and recovery tools Good understanding of the organization's goals and objectives Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Strong documentation skills

Essential Functions of Position:

The Helpdesk Support Specialist's role is to provide user support for support services, hardware, and other equipment. This includes taking calls and responding to ticket requests both in person and remotely, assisting other technical staff with project tasks, troubleshooting, and researching and documenting solutions. The support specialist will also provide receptionist coverage for the helpdesk and will assist other department staff with technical support when needed. Evaluate documented resolutions and analyze trends for ways to prevent future problems Field incoming help requests in person and via tickets, telephone, and e-mail in a courteous manner, request basic troubleshooting details, and escalate to appropriate technician when necessary Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Record, track, and document local help desk request problem-solving, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Identify and learn appropriate software and hardware used and supported by the organization Perform hands-on fixes at the desktop or device level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Test fixes to ensure problem has been adequately resolved Perform post-resolution follow-ups to local helpdesk requests and review feedback provided Develop help documents for common problem resolutions including "how-to" instructions, Standard Solutions, and FAQ lists for end users Adhere to regular and dependable attendance Other duties as assigned

Physical Requirements:

Never Occasional Frequent Constant 0% 1-32% 33-66% 67%+ Standing X Walking X Sitting X Bending/Stooping X Reaching/Pushing/Pulling X Climbing X Driving X Lifting (50# max) X Carry (25 feet) X Manual Dexterity Tasks X ESU 10

Benefits Provided:

Health and Wellness Blue Cross/Blue Shield Health and Dental Insurance Single Coverage Paid at 100% Family Coverage Paid at 75% Coverage based on Full-time Status or will be Pro-rated EHA Wellness Programs Life Insurance Retirement (NPERS) Defined Benefit 101% Match Mileage Reimbursement Other Flexible Spending Account (FSA) 403B (Traditional & Roth available) Health Savings Account (HSA) Life Insurance (available for spouse/dependents) Vision Insurance Long-Term Disability Paid Leave AFLAC available Student Loan Forgiveness Program

Position Type:

Full-Time Job Requirements