IT Support Specialist

About RD Industries RD Industries is a manufacturing company based in Omaha, Nebraska. We design and build safe chemical containment and dispensing products used by customers around the world. Our team works together to support employees, improve systems, and keep operations running smoothly. At RD Industries, your work makes a real difference. Job Summary The IT Support Specialist is the main person employees contact when they need help with technology. This role focuses on helping users with computer issues, setting up new equipment, and fixing common software and hardware problems. You will also help support basic IT systems and work closely with outside vendors when needed. This position is 100% on-site at our Omaha, NE facility. What You'll Do Help employees with computer, printer, phone, and software issues Respond to IT requests in person, by phone, email, or ticket system Set up and maintain laptops, desktops, and mobile devices Reset passwords and help with account access Support Microsoft programs like Outlook, Teams, OneDrive, and Office Fix basic network and Wi‑Fi issues Prepare computers for new hires and collect equipment from exiting employees Keep track of IT equipment and inventory Document problems and solutions clearly Follow IT security rules and company policies What We're Looking For Strong customer service and communication skills Patience and a helpful attitude Ability to solve problems and follow instructions Comfortable working with computers and technology Ability to handle multiple requests at one time Attention to detail and good organization Education & Experience Associate degree in IT or related field preferred 2-4 years of IT helpdesk or technical support experience required Experience with Windows computers and Microsoft 365 IT certifications are a plus, but not required Work Environment & Physical Needs Office environment with frequent computer use Sitting for long periods Occasional lifting of equipment up to 25 pounds Benefits Medical, dental, and vision insurance Short‑ and long‑term disability 401(k) with company contribution Paid Time Off (2+ weeks first year) 8 paid holidays Perfect attendance bonuses Employee Assistance Program PayActiv - access earned pay early RD Industries is an Equal Opportunity Employer and maintains a drug‑free workplace