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Deskside Support Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Nebraska data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,990 / year median in Nebraska
-17% projected decline
Job Description
Location:
- York, NE
Type:
- Full-Time | Onsite Position Overview We are seeking an experienced Deskside Support Technician to provide onsite technical support in a corporate office environment.
- Workstation Support
- Provide hardware and software break/fix support for Windows 10/11 systems
- Perform IMAC services (Installs, Moves, Adds, and Changes)
- Image, configure, and deploy desktops and laptops
- Support printers, monitors, docking stations, keyboards, mice, and other peripherals
- Install approved software and applications
- Troubleshoot network, wireless, and VPN connectivity issues
- Asset Management
- Maintain accurate asset inventory and documentation
- Perform asset tagging, recovery, and disposal activities
- Prepare and package devices for deployment, return, or disposal
- Support equipment check-in and check-out processes
- Customer Support
- Deliver high-quality onsite technical support to end users
- Document and update incidents in the ticketing system
- Follow up on open tickets to ensure timely resolution
- Partner with other IT teams to resolve escalated issues
- Mobile Device Support
- Support iOS and Android devices, including email setup and basic troubleshooting
- Assist users with mobile device configuration and connectivity issues Required Qualifications
- 2+ years of Deskside, Desktop, or Help Desk support experience
- Experience supporting Windows 10/11 environments
- Strong troubleshooting skills for hardware, software, and peripheral devices
- Experience with ticketing systems and asset management
- Excellent customer service and communication skills
- Ability to lift and move computer equipment as needed
- Job Type & Location
- This is a Contract position based out of York, NE.
- Pay and Benefits
- The pay range for this position is $18.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- This is a fully onsite position in York,NE.
- Application Deadline
- This position is anticipated to close on Aug 25, 2026.
San Francisco Fair Chance Ordinance:
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI):
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.