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KU Telecom LLC

Technical Desktop Support Bedford, NH

Pay: Not specified

Posted: 7 weeks ago

Location: Bedford, NH (Onsite)

Last Updated: 15 hours ago

Hours: Full-Time

Expires: 10/15/2026

Career Insights for Technical Support Engineer / Analyst

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Based on New Hampshire data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$68,802 / year median in New Hampshire

-9% projected decline

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Job Description

Technical Desktop Support Bedford, NH KU Telecom LLC Bedford, NH Job Details 16 hours ago Qualifications Desktop computer repair Network troubleshooting Smartphone (troubleshooting support) IT user and group management Phone communication Inventory management IT asset management Incident report management Laptop (troubleshooting support) Incident management software Hardware maintenance Mid-level Windows Incident Escalation Printer (troubleshooting support) Software installation User training (technical support) 3 years Email configuration (technical support) Productivity software support Desktop (troubleshooting support) Computer management Hardware configuration Customer support ticket management Data access controls implementation Technical customer support for office equipment Access control management Desktop administration Escalation handling Peripheral hardware support

Full Job Description Description:

The Technical Desktop Support Representative will work on-site at our customer location and provide white glove technical support. The primary responsibilities are as follows: Respond to and resolve help desk tickets, phone calls, and support requests. Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals. Diagnose and resolve Windows, Microsoft 365, email, VPN, and network connectivity issues. Set up user accounts, passwords, and system access permissions. Perform software installations, updates, and system maintenance. Document incidents, resolutions, and support activities in the IT ticketing system. Escalate complex technical issues to higher-level support teams when necessary. Assist with hardware deployments, upgrades, and asset inventory management. Provide end-user training and guidance on IT tools and best practices. •This is a 1099 position•

Requirements:

Work as a team player focused on service excellence 3-5 years experience in a fast paced environment Ability to sit/stand on the phone for extended periods of time Ability to follow instructions and work independently Excellent communication and documentation