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World Academy - NH
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on New Hampshire data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$68,802 / year median in New Hampshire
-9% projected decline
Job Description
IT Support Specialist World Academy - NH Nashua, NH Job Details Full-time 18 hours ago Qualifications Customer communication
Assist in maintaining and troubleshooting systems such as Microsoft 365, Google Workspace (Gmail, Docs, Drive), Printers, and internal servers.
Support technology use across school operationsRespond to help desk requests, resolve basic IT issues, and escalate more complex issues to the Head of School or our External IT Security Company.
Help maintain data security and implement best practices for cyber safety within the school setting.
Support classroom and office technology, including audio/visual setups and device troubleshooting.
Maintain documentation of user support requests, troubleshooting steps, and recurring issues.
Full Job Description Job Title:
Full-Time IT Support Specialist (School-Based)We are seeking a dependable and tech-savvy IT Support Specialist to assist our Manager of Information Technology in supporting the daily technology needs of our school community. This role plays a critical part in ensuring that staff, administration, and systems operate smoothly and efficiently in a secure digital environment.Key Responsibilities:
Provide day-to-day technical support to school staff and students for hardware, software, and connectivity issues.Assist in maintaining and troubleshooting systems such as Microsoft 365, Google Workspace (Gmail, Docs, Drive), Printers, and internal servers.
Support technology use across school operationsRespond to help desk requests, resolve basic IT issues, and escalate more complex issues to the Head of School or our External IT Security Company.
Help maintain data security and implement best practices for cyber safety within the school setting.
Support classroom and office technology, including audio/visual setups and device troubleshooting.
Maintain documentation of user support requests, troubleshooting steps, and recurring issues.