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Help Desk Technician for MSP
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on New Jersey data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,425 / year median in New Jersey
-2% projected decline
Job Description
Help Desk Technician for MSP at Aurora Computer Technology, Inc. Help Desk Technician for MSP at Aurora Computer Technology, Inc. in Carteret, New Jersey Posted in 2 days ago.
Type:
full-time Role Description Full or Part-Time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support, troubleshooting networks, desktop computers, performing help desk support, and conducting computer repairs. Qualifications Desktop Computers, Troubleshooting, and Computer Repair skills a plus Basic knowledge of networking Problem-solving skills helpful Customer service and communication skills