Onsite Desktop Support Technician

Onsite Desktop Support Technician firstPRO Inc. - 3.7 Cherry Hill, NJ Job Details Full-time $65,000 - $70,000 a year 17 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Authentication Customer communication Network troubleshooting Teamwork Microsoft Outlook IT asset management Technical documentation Laptop (troubleshooting support) iOS Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Android Communication platforms 3 years System maintenance Computer hardware Customer support ticket management WAN Mobile device management Microsoft Teams Webex Equipment inventory management Escalation handling Communication skills Active Directory management VPN Full Job Description firstPRO is seeking a motivated a Desktop Support Technician to join our clients IT Support Services team. This role is responsible for delivering hands-on technical support across a multi-site corporate and manufacturing environment, ensuring end-user devices, applications, and systems remain secure, reliable, and fully operational. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and experience supporting a broad range of enterprise technologies. Key Responsibilities Provide day-to-day technical support for desktops, laptops, peripherals, and end-user applications, including diagnosing and resolving hardware and software issues Support and maintain Windows 11 environments, including configuration, updates, and troubleshooting Administer and support Microsoft 365 services, including Outlook, Teams, and OneDrive Manage user accounts, permissions, and distribution groups within Active Directory Support collaboration platforms such as Microsoft Teams and Webex Maintain and update asset inventory records for deployed and in-stock equipment Perform laptop imaging, provisioning, deployment, and device setup using standard enterprise tools Troubleshoot network connectivity issues, including basic LAN/WAN diagnostics and remote access support Provide VPN and RSA multi-factor authentication support Install, configure, and troubleshoot printers and related peripherals Support mobile devices, including Apple iOS and Android platforms, utilizing MDM tools Create and maintain knowledge base documentation and support articles Document incidents, resolutions, and processes within the IT ticketing system Deliver a high level of customer service through responsive support and clear communication Partner with other IT teams to escalate and resolve more complex technical issues Required Qualifications 3-5 years of experience in desktop support or end-user support within a corporate environment Hands-on experience supporting: Microsoft 365 (O365) Active Directory Windows 11 VPN and remote access technologies Basic LAN/WAN networking concepts Experience with laptop imaging, deployment, and endpoint provisioning Experience supporting mobile devices and MDM platforms Strong troubleshooting, analytical, and problem-solving abilities Excellent customer service, verbal communication, and written documentation skills Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person