IT Support Specialist Catholic Charities - Diocese of Trenton - 3.0 Ewing, NJ Job Details Full-time 1 day ago Qualifications Desktop computer repair Authorization controls implementation Network communication equipment reconfiguration IT user and group management IT operations Machine troubleshooting Hardware maintenance Mid-level Printer (troubleshooting support) Internal employee customer service On-site repair services (office equipment) Computer hardware Desktop (troubleshooting support) Hardware configuration Remote access software Customer support ticket management Data access controls implementation Access control management Desktop administration Telecommunications data network configuration Peripheral hardware support Ticketing system technical support Office equipment system installation Telecommunications network cable installation Full Job Description

JOB SUMMARY

Supports all aspects of the agency's computer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

ESSENTIAL FUNCTIONS

Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests. Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems. Work with vendor's support team to troubleshoot and resolve issues for agency software needs. Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket. Set-up and troubleshoot network printers, workstations, and internet access. Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision. Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity. Establishes and maintains user accesses to agency networks and directories. Maintain the exchange of data/connectiviity between end-users and web-based applications. Create and maintain various user accounts, rights, and file access. Assist IT Manager with administrative and/or other duties of the IT department

OTHER DUTIES

As assigned

SUPERVISORY REQUIREMENTS

None