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Robert Half

PC Technician

Career Insights for Help Desk Technician / Analyst

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Based on New Jersey data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$56,425 / year median in New Jersey

-2% projected decline

Explore Career

Job Description

We are looking for a dependable PC Technician to support device operations for an organization in Manasquan, New Jersey. This is an ongoing contract position and is ideal for someone who enjoys hands-on technical work, organized asset tracking, and day-to-day user support in an office-based environment. The role focuses on Chromebook administration, equipment logistics, and basic hardware troubleshooting while helping maintain smooth technology distribution and account management.
Responsibilities:
  • Manage user accounts and routine administrative tasks within the Google Admin environment.
  • Prepare Chromebooks and related accessories for shipment to employees and process returned equipment accurately.
  • Maintain current inventory and assignment records for issued devices using spreadsheets and tracking systems.
  • Inspect incoming hardware to verify condition, update status records, and coordinate redeployment when appropriate.
  • Provide hands-on support for Chromebook setup, configuration, and basic device troubleshooting.
  • Assist with minor physical repairs on Chromebooks and peripherals, with training available as needed.
  • Support general IT help desk activities related to end-user hardware and device readiness.
  • Organize cables, accessories, and associated hardware to ensure equipment is complete and ready for distribution.