Find Jobs
Find Jobs Near You – Available Work in Your Location
PC Technician
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Jersey data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,425 / year median in New Jersey
-2% projected decline
Job Description
Responsibilities:
- Manage user accounts and routine administrative tasks within the Google Admin environment.
- Prepare Chromebooks and related accessories for shipment to employees and process returned equipment accurately.
- Maintain current inventory and assignment records for issued devices using spreadsheets and tracking systems.
- Inspect incoming hardware to verify condition, update status records, and coordinate redeployment when appropriate.
- Provide hands-on support for Chromebook setup, configuration, and basic device troubleshooting.
- Assist with minor physical repairs on Chromebooks and peripherals, with training available as needed.
- Support general IT help desk activities related to end-user hardware and device readiness.
- Organize cables, accessories, and associated hardware to ensure equipment is complete and ready for distribution.