An IT Specialist or Engineer provides information technology support for a business or organization. Coordinates installation, maintenance and upgrades of computer software and hardware. Maintains computer networks, monitors network security and provides database management. Manages communication with system users and vendors.
Occasional after-hours and weekend support for maintenance, upgrades, and break/fix activities. Position Overview We are seeking a hands-on IT Specialist to provide comprehensive technical support across desktop systems, hardware, software, mobile devices, network infrastructure, and server environments. This role serves as a key resource for troubleshooting, systems administration, end-user support, and IT projects in a fast-paced manufacturing environment. The ideal candidate is customer-focused, technically versatile, and comfortable supporting all levels of the organization. Key Responsibilities Provide Tier 1/Tier 2 technical support for hardware, software, network, and mobile device issues. Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, operating systems, and business applications. Support server infrastructure, user account administration, access controls, backups, and system recovery processes. Monitor system performance, security, and network connectivity while identifying and resolving technical issues. Perform hardware deployments, upgrades, equipment replacements, and data migrations. Install, test, and troubleshoot network cabling and connectivity issues. Create and maintain technical documentation, inventory records, and software licensing compliance. Partner with vendors to resolve hardware, software, and infrastructure-related issues. Analyze recurring incidents, perform root-cause analysis, and recommend preventive solutions and technology improvements. Support IT projects while balancing daily break/fix responsibilities. Train and assist end users on new technology, applications, and best practices. Qualifications Associate's or Bachelor's degree in Information Technology or related field. Minimum three (3) years of IT support, systems administration, desktop support, or infrastructure experience. Strong knowledge of Windows operating systems, PC hardware, software applications, networking fundamentals, mobile devices, and Microsoft environments. Experience troubleshooting hardware, software, server, and network-related issues. Excellent communication, customer service, problem-solving, and organizational skills. Ability to work independently and effectively manage multiple priorities in a fast-paced environment. Preferred Certifications CompTIA A+, Network+, Server+, or IT Fundamentals Google IT Support Professional Certificate Microsoft MCP, MCSA, or
MCSE HDI
Desktop Support Technician or Support Center Analyst Other relevant systems, infrastructure, or support certifications Success Factors The successful candidate will be highly motivated, adaptable, and customer-focused, with the ability to effectively support employees at all levels of the organization, from executive leadership to production floor personnel. Strong interpersonal skills, initiative, and the ability to transition seamlessly between support tickets and project-based work are essential. IND38
