Position Overview:

We are looking for a Junior-level IT assistant who can provide hands-on support with our day-to-day IT needs. Ideally, this would be someone who is comfortable with hardware, basic troubleshooting, and working directly with users.

Key Responsibilities:

1. IT Support & Troubleshooting Serve as the first point of contact for staff experiencing technical issues (hardware, software, network). Provide onsite and remote troubleshooting support for desktops, laptops, printers, and basic software issues. Coordinate with external vendors for advanced support when needed. 2. Device & Network Management Maintain an up-to-date device inventory across all locations (boarding homes, office spaces, etc.). Set up new PCs, laptops, and other devices for staff, including naming conventions and asset tagging. Ensure all devices are properly secured, regularly updated, and functioning efficiently. Ensure all existing infrastructure is properly setup. 3. User Management & Access Control Administer Microsoft 365 accounts, including creating, disabling, and managing users. Ensure all staff sign in using Microsoft login credentials and enable 2-Factor Authentication (2FA) for all accounts and devices. Manage password resets, access requests, and account security protocols. 4. HIPAA-Compliant Infrastructure Ensure all IT processes and configurations meet HIPAA compliance standards. Support secure data access and storage practices, especially for Kipu EMR, Microsoft 365 and Ring Central. Maintain documentation and protocols for

HIPAA IT

audits. 5. Office and Boarding Home Tech Setup Set up and maintain Wi-Fi networks, routers, and other basic networking equipment across locations. Recommend and implement optimal router placement for multi-floor buildings. Provide basic printer support and coordination for maintenance or replacement. 6. New Hire Onboarding & Training Support onboarding of new staff with necessary hardware, email accounts, and access to required systems. Create simple tech onboarding guides or SOPs for staff. 7. Vendor Coordination Liaise with outsourced IT consultants, EMR vendor Kipu, Verizon, GigXero, and other third-party providers. Track service requests and escalate when internal solutions aren't sufficient. 8. IT Project Support Assist with implementation of new systems (e.g., punch clock rollout, security camera upgrades, etc.). Participate in rollouts of tools like Microsoft Copilot, Topaz digital signature pads etc. 9. IT Process Documentation Create and maintain internal IT SOPs, checklists, and quick-reference guides. Track open support issues and IT tickets (basic ticketing system or spreadsheet-based system is fine to start).

Ideal Qualifications:

1-3 years of experience in IT support or related field (nonprofit or healthcare preferred but not required). Familiarity with Microsoft 365, HIPAA basics, and desktop/network troubleshooting. Reliable transportation to travel between multiple sites. Strong communicator who can support non-technical staff and explain things clearly.

Pay:

$25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person