In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

Parsons is looking for an amazingly talented IT Support Level 1 Specialist to join our team! In this role you will get to focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems.

What You'll Be Doing:

Provide Tier 1 support for client platforms and not internal Parsons IT systems, including: Windows 11 environments and Dell laptops. Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. iOS device setup and management using Apple Business Manager. Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed. Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation. Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles. Perform basic asset management and inventory tracking. Promote security best practices and assist with endpoint management. Participate in training opportunities to develop technical skills and knowledge.

Required Qualifications:

1-2 years of IT support experience or equivalent coursework/internship experience. Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). Familiarity with IT ticketing systems like Zendesk or similar platforms. Strong organizational skills and the ability to prioritize tasks effectively. A willingness to learn new technologies and grow within the team.

Preferred Qualifications:

Exposure to Cisco Meraki systems or similar networking tools. Basic understanding of endpoint management tools like Microsoft Intune. Familiarity with iOS device setup and management. Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).

Security Clearance Requirement:

None This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's next!

Salary Range:

$74,800.00 - $130,900.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—

APPLY TODAY!

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COMPETITIVE BENEFIT OFFERINGS

Financial Wellness We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments. Work Life Harmony Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays. Career Development We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs. Veteran Support We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life. Mind & Body At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup. Health Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.