Job Duties:

Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone. Troubleshoot and repair Topcon products in house and at the customer's site. Provide remote assistance via internet connection or phone. Provide technical and clinical support to customers, distributors and employees. Work under minimal supervision. Complete issues escalated by the support team (Open/track RMA's for repair.)

Job Requirements:

BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent. Preferred engineering degree such as Biomedical, Electrical, or Mechanical Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office Good written & verbal communication skills. Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems. Negotiation, people, and critical thinking skills. Ability to deal effectively with customers. Knowledge of medical device preventative maintenance and repair Must have detailed follow up skills. Must be able to work flexible hours. Spanish speaking a plus Strong IT background

Base Pay :

Expected Base Pay Range:

$26.00 to $30.00 Hourly The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. Benefits • : Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements. Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process. Topcon time off policies can vary as well as roles which are exempt or non-exempt. For hourly (\"non-exempt\") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried (\"exempt\") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We're an equal opportunity employer. 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