Technical Help Desk Agent

Job Overview Join our dynamic team as a Technical Help Desk Agent, where your expertise in IT support and customer service will be the backbone of our technology operations. In this role, you will be the first point of contact for users experiencing technical issues, providing prompt and effective solutions to ensure seamless computer management and network connectivity. Your energetic approach and problem-solving skills will drive positive user experiences, support our IT infrastructure, and maintain the high standards of service excellence that define our organization. Responsibilities Respond promptly to incoming help desk requests via Auto Task ticketing systems, ensuring timely resolution of technical issues. Provide comprehensive technical support for hardware, software, operating systems (Windows, macOS, Linux), and network connectivity problems. Troubleshoot and resolve issues related to computer hardware, operating systems, software applications including Microsoft Office, and peripheral devices. Assist users with computer management tasks such as account setup, password resets, VPN access configuration, and firewall settings. Diagnose and resolve network issues involving LAN (Local Area Network), VPN (Virtual Private Network), and computer networking components. Support IT infrastructure maintenance by documenting incidents, escalations, and resolutions accurately using tools like BMC Remedy or ServiceNow. Collaborate with cross-functional teams to escalate complex problems related to firewalls, LAN/WAN configurations, or server environments like BMC Remedy or Linux servers. Communicate clearly with users at all levels to explain technical solutions in an understandable manner while maintaining a positive attitude. Qualifications Proven experience in technical support or help desk roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux). Familiarity with troubleshooting software issues within Microsoft Office applications and general software troubleshooting techniques. Knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and network security best practices. Experience managing IT support tickets through platforms such as ServiceNow or Jira; BMC Remedy experience is a plus. Ability to provide desktop support efficiently across various devices and operating systems while maintaining excellent customer service skills. Strong communication skills to effectively assist users and document incidents clearly and accurately. Basic understanding of IT infrastructure components such as servers, switches, routers, and security protocols. Embark on a rewarding journey where your technical expertise fuels our organization's success! We are dedicated to fostering an inclusive environment that values innovation, collaboration, and continuous learning—empowering you to thrive both professionally and personally as part of our vibrant team.

Job Type:

Full-time Pay:

$24.04 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance

Work Location:

In person Technical Help Desk Agent 2.5 2.5 out of 5 stars Job Overview Join our dynamic team as a Technical Help Desk Agent, where your expertise in IT support and customer service will be the backbone of our technology operations. In this role, you will be the first point of contact for users experiencing technical issues, providing prompt and effective solutions to ensure seamless computer management and network connectivity. Your energetic approach and problem-solving skills will drive positive user experiences, support our IT infrastructure, and maintain the high standards of service excellence that define our organization. Responsibilities Respond promptly to incoming help desk requests via Auto Task ticketing systems, ensuring timely resolution of technical issues. Provide comprehensive technical support for hardware, software, operating systems (Windows, macOS, Linux), and network connectivity problems. Troubleshoot and resolve issues related to computer hardware, operating systems, software applications including Microsoft Office, and peripheral devices. Assist users with computer management tasks such as account setup, password resets, VPN access configuration, and firewall settings. Diagnose and resolve network issues involving LAN (Local Area Network), VPN (Virtual Private Network), and computer networking components. Support IT infrastructure maintenance by documenting incidents, escalations, and resolutions accurately using tools like BMC Remedy or ServiceNow. Collaborate with cross-functional teams to escalate complex problems related to firewalls, LAN/WAN configurations, or server environments like BMC Remedy or Linux servers. Communicate clearly with users at all levels to explain technical solutions in an understandable manner while maintaining a positive attitude. Qualifications Proven experience in technical support or help desk roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux). Familiarity with troubleshooting software issues within Microsoft Office applications and general software troubleshooting techniques. Knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and network security best practices. Experience managing IT support tickets through platforms such as ServiceNow or Jira; BMC Remedy experience is a plus. Ability to provide desktop support efficiently across various devices and operating systems while maintaining excellent customer service skills. Strong communication skills to effectively assist users and document incidents clearly and accurately. Basic understanding of IT infrastructure components such as servers, switches, routers, and security protocols. Embark on a rewarding journey where your technical expertise fuels our organization's success! We are dedicated to fostering an inclusive environment that values innovation, collaboration, and continuous learning—empowering you to thrive both professionally and personally as part of our vibrant team.

Job Type:

Full-time Pay:

$24.04 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance

Work Location:

In person