Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
IG
Insight Global
Helpdesk Tech
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Jersey data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,425 / year median in New Jersey
-2% projected decline
Job Description
Insight Global
Keyword
Location
Search
view all jobs
Helpdesk Tech
Pennsauken, NJ
Posted yesterday
Apply Now Job Description A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone, the ticketing system, and email. The environment is fast-paced and high-volume, with an average of 15-20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges. In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.
To learn more about how we collect, keep, and process your private information, please review
Contract/Contract-to-Hire Roles:
Compensation:
$20hr to $24hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review