About the Company Our client is a well-established, global organization specializing in consumer products, with a diverse portfolio spanning retail, distribution, and eCommerce. They operate in a fast-paced, technology-driven environment and are committed to leveraging Microsoft Dynamics 365 Business Central to support business growth and operational excellence. The Opportunity Our client is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join their in-house IT team. This individual will serve as a key technical resource supporting the day-to-day operation of Microsoft Dynamics 365 Business Central while partnering closely with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure system stability, data integrity, and continuous process improvement. This is a hands-on role focused on ERP support, troubleshooting, optimization, user training, and improving business processes within a dynamic distribution and retail environment. What You'll Do ️ System Support & Troubleshooting Serve as the primary point of contact for Business Central support requests Troubleshoot functional and operational issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modules Diagnose root causes of ERP issues, including GL impacts, inventory discrepancies, and transaction errors Monitor system performance and escalate technical issues when appropriate Maintain data integrity and ensure accurate ERP transactions ️ Configuration & System Optimization Configure, maintain, and optimize core Business Central modules, including: General Ledger Accounts Payable & Accounts Receivable Sales & Purchase Order Processing Inventory & Warehouse Management Banking, Fixed Assets, Intercompany & Consolidation Additional responsibilities include: Supporting workflow improvements, testing, configuration updates, and minor system enhancements Managing user security roles and permissions Assisting with licensing reviews and identifying opportunities for system improvements Documentation & User Training Develop and maintain SOPs, user guides, and technical documentation Train new users and provide ongoing ERP support Recommend workflow and reporting improvements based on business needs Projects & Continuous Improvement Support ERP upgrades and enhancement initiatives Partner with cross-functional teams to improve processes and identify automation opportunities Stay current with Microsoft Dynamics 365 Business Central updates and best practices Help improve reporting, operational workflows, and overall system performance What You'll Bring Required Experience 3+ years of ERP support, implementation, or Microsoft Dynamics Business Central/NAV experience Experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV environments Experience providing post-implementation ERP support to end users Technical Skills Strong functional knowledge of: General Ledger Accounts Payable & Accounts Receivable Inventory & Warehouse Management Sales & Purchasing Banking & Financial Operations Working knowledge of:

SQL / T-SQL

Microsoft SQL Server Relational databases Power BI or other Business Intelligence tools SharePoint and Microsoft technologies Understanding of cross-functional ERP workflows and business process impacts is highly desirable. Soft Skills Strong analytical and troubleshooting abilities Excellent attention to detail Effective communication and collaboration skills Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications Microsoft Dynamics 365 Business Central certification Experience within retail, distribution, wholesale, eCommerce, or consumer products organizations Experience supporting warehouse or inventory-intensive operations Why Join? Join a growing organization investing in its Microsoft technology stack Play a key role supporting business-critical ERP systems Work closely with Finance, Operations, Warehouse, and IT leadership Opportunity to contribute to process improvements and system enhancements Collaborative team environment with long-term growth potential