Technical Support Specialist

Technical Support Specialist Requisition # 2026-21507 Date Posted 1 month ago (2/9/2026 12:45 PM) Department Princeton Neuroscience Inst Category Information Technology Job Type Full-Time Overview The Princeton Neuroscience Institute is looking for a Technical Computing Support Specialist (SCAD/DCS). The

SCAD/DCS

reports to the IT Support Manager and is responsible for day-to-dayputing support for faculty, staff and students. Responsibilities Installation, maintenance, and repair of desktop/laptopputing systems, including provisioning of device management, backup, software licensing, networking. Diagnose, troubleshoot, and repairputing hardware and software issues, including ensuring security management andpliance. Working with faculty, staff, and students to understand reported problems and provide solutions. Provide guidance for faculty, staff, collaborators and students on theirputing purchases; specify, order, install and configure new end user devices, including Mac, Windows, and mobile systems. Train administrative staff on properputing techniques, security, and use of applications. Support the use of Audio Visual andmunications hardware and service platforms, including troubleshooting and repair of cameras, projectors, large format displays, and audio systems in teaching, research, and administrative activities. Other duties as assigned Qualifications

Essential Qualifications:

Significant experience in administration, maintenance, and user support of Mac OS and Windows. Strong troubleshooting, analytical, and problem-solving skills. Ability to work effectively and collaboratively as part of a team. Excellentanizational skills. Detail-oriented and able to make connections between similar problems. Excellentmunications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds. A strong customer service focus. The ability to work independently, self-motivate, and to manage multiple priorities simultaneously is essential. Ability to research hardware and software issues in a thorough manner. Ability to follow up on open items andplete tasks in a timely manner including meeting deadlines, and anticipating and addressing problems and delays. Flexibility in adjusting work schedule to amodate priority needs, downtime and emergencies. Experience in installing (when applicable), maintaining, troubleshooting, and using standard systems and software applications: OfficeSuite and Microsoft 365 (including Outlook); Point;; Mac OS utilities, calendar, and mail applications; Google tools such as drive, mail, and calendar. Understanding of and experience with TCP/IP networking and related protocols. An understanding of desktop/laptop security tools and applications. The ability to keep abreast of new technologies includingputer software and hardware, smart phones, and peripheral devices is a must for this position. The desire and ability to learn and utilize new technologies easily Must be able to lift 50 lbs., twist bend and work in awkward positions.

Preferred Qualifications:

Familiarity with Linux and Linux system administration. Ability to write simple shell scripts to automate administrative tasks Familiarity with Audio/Visual tools and equipment. A bachelor's degree in Computer Science, related field or equivalent relevant experience, with experience in a university setting a plus. This position is subject to the University's background check policy. Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, andanizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly. If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above. The University also offers aprehensive benefit program to eligible employees. Please see this link for more information. Standard Weekly Hours 36.25 Eligible for Overtime No Benefits Eligible Yes Probationary Period 180 days Essential Services Personnel (see policy for detail) No Physical Capacity Exam Required Yes Valid Driver's License Required No Experience Level Associate #LI-JJ1 Salary Range $73,000 to $81,000