Field Support Engineer

Role description Field Service Support Key Responsibilities Learn and implement new technologies while delivering support as required Perform and assist with basic network RF guns and computer troubleshooting Act as a coordinator to resolve incidents related to applications within the Distribution Facility following guidance from the Technical Services TS Site Lead Assist the TS Site Lead with reliability calls for highpriority tickets P1P2 during investigations and resolution processes Provide support to the Wireless team specifically for troubleshooting and deploying RF device handhelds Collaborate with onsite deskside support technicians for troubleshooting equipment including labeldocument printers USB barcode scanners and more Familiarity with Zebra Xerox Ricoh and Dymo label printers is desirable Support the Server Room hardware maintenance team in collaboration with the TS Site Lead and deskside support technicians Possess knowledge in a variety of software applications including Loftware Dymo Connect PuTTY WMS Blue Yonder SAP Windows 10 and 11 servicing

CBB LSTC

IoT Office 365 Office 2019 Professional Power BI Personal Print Manager LRS Beyond Trust Privileged Remote Access PRA ServiceNow SharePoint and Zscaler Demonstrate a strong understanding of ITIL processes particularly in service and asset management Identify and understand business processes challenges and opportunities for enhancement Collaborate with the TS Site Lead to contribute to and shape strategies aimed at transforming customer engagement experience and insights Develop and manage comprehensive business requirements and user stories Oversee TS partners and other thirdparty providers to ensure highquality deliverables Lead project management efforts for key strategic projects ensuring adherence to appropriate processes metrics and keeping stakeholders updated Stay current with technological advancements and continuously evolve personal technology skills Create and maintain Standard Operating Procedures SOPs work instructions and other compliance documentation Conduct periodic reviews of system SOPs to ensure they remain relevant and compliant Manage System Development Lifecycle SDLC deliverables effectively Develop and adjust project plans while engaging with stakeholders to address complex challenges and drive issue resolution in a timely manner escalate issues as necessary to meet deadlines Keep managerial staff and key project stakeholders informed regarding project issues resolutions risks and the overall status of ongoing projects Lead and develop crossfunctional teams during the implementation of strategic supply chain initiatives particularly for largescale portfolio changes as directed by the TS Site Lead Qualifications Prior work in Distribution CenterPharmaManufacturing plant most wanted Associates degree in computer science preferred Minimum 5 years of experience in handling Site IT support and incident management Minimum 5 years project support Understanding of Computer System Validation GxP GDP GWP GMP or 21 CFR Part 11 Relevant experience as a field services or technical support role Strong troubleshooting skills and a keen ability to learn new technologies Excellent communication skills and the ability to work collaboratively in a team environment Awareness of business operations and processes within a technical context Knowledge of ITILITSM and experience with project management methodologies Familiarity with desktop and server environments as well as common software applications

Skills Mandatory Skills :

Shopfloor Field Support Other details Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer :

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits Compensation range:

$80,000.00 to $110,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.

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