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Information Technology Help Desk Technician
Career Insights for Help Desk Technician / Analyst
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Based on New Jersey data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,425 / year median in New Jersey
-2% projected decline
Job Description
Information Technology Help Desk Technician at Advanced Computer Technologies, LLC Information Technology Help Desk Technician at Advanced Computer Technologies, LLC in roseland, New Jersey Posted in 1 day ago.
Type:
full-time $60k-$65k a year
Position Summary:
We are seeking a skilled and experienced Level 2-3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.
Key Responsibilities:
Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals. Manage and support Microsoft 365 services (Exchange Online, Point, Teams, Azure AD, etc.). Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment). Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers). Maintain documentation of systems, processes, and procedures. Work with external vendors or escalate issues when needed. Assist in IT project implementation and rollouts. Ensure compliance with security policies and industry best practices.
Requirements:
Technical Skills:
3+ years of hands-on IT support experience (Level 2 or higher). Strong proficiency with Microsoft 365 administration . Experience with Windows Server (2016/2019/2022) administration. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Familiarity with virtualization technologies (VMware or Hyper-V) is a plus. Experience with ticketing systems and remote support tools.
Soft Skills:
Strong problem-solving and troubleshooting ability. Excellent communication and customer service skills. Ability to work independently and as part of a team. Organized with strong attention to detail.
Preferred Qualifications:
Certifications such as CompTIA Network+, Microsoft 365 Certified , MCSA , or CCNA
Benefits
- Dental Insurance