We're Hiring:

Level 2

IT Support Specialist Location:

Union, NJ Onsite Pay Rate:

$35/hr on W2

Employment Type:

Contract We are seeking an experienced Level 2 IT Support Specialist to provide advanced technical support to employees across multiple company locations.

Key responsibilities:

Troubleshoot desktops, laptops, mobile devices, peripherals, software, and network-access issues. Resolve escalated incidents and service requests requiring advanced or onsite support. Install, configure, upgrade, and maintain end-user hardware and software. Support device deployments, hardware refreshes, office moves, equipment returns, and asset tracking. Document troubleshooting steps and resolutions in ticketing and knowledge-management systems. Coordinate with Level 1 support, infrastructure teams, application teams, and vendors. Travel to nearby company locations when onsite technical assistance is required.

Requirements:

Bachelor's degree with five years of relevant experience, or a master's degree with three years of experience. Equivalent professional experience may be considered instead of a degree. Strong Level 2 desktop-support and troubleshooting experience. Excellent communication, documentation, and customer-service skills. Ability to work onsite in Union, NJ, and travel to assigned locations as needed.