A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Vineland, New Jersey, United States Employment Type:
Full-Time Salary:
$30.00 - $50.00 per hour, commensurate with experience Job Overview Cumberland Christian School, a comprehensive Christian educational institution for students from preschool through to high school, is seeking a dedicated and skilled IT Support Technician to join our team. Based in Vineland, NJ, our school is committed to academic excellence and spiritual growth, aiming to reach the mind, heart, and hands of our students for Christ. The ideal candidate will be a proactive problem-solver responsible for maintaining our school's technology infrastructure, providing vital technical support to both staff and students, and ensuring a seamless and effective learning environment. This is a fantastic opportunity for an IT professional who is passionate about technology and supportive of our school's mission. Responsibilities Provide first and second-line technical support for all hardware, software, and network-related issues for our faculty, staff, and students. Install, configure, and maintain desktops, laptops, tablets, printers, and other essential classroom technology. Troubleshoot and resolve technical problems in a timely and efficient manner, minimising disruption to educational activities. Manage user accounts, permissions, and access to network resources and school-wide systems. Assist in the maintenance and management of the school's network infrastructure, including servers and wireless networks. Maintain a detailed inventory of all IT equipment and software licences. Support the implementation of new technologies and systems to enhance the learning experience. Create and maintain documentation for IT procedures and user guides. Ensure the security and integrity of the school's data and IT systems. Qualifications Proven experience in an IT support role or a similar technical position. Strong working knowledge of Windows operating systems and common software applications, including the Microsoft Office Suite. Solid understanding of computer hardware, peripherals, and network fundamentals (TCP/IP, DNS, DHCP). Excellent troubleshooting and problem-solving abilities. Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. A patient, professional, and customer-focused approach to support. Ability to work independently and manage priorities effectively. Experience working within an educational environment is highly desirable. An alignment with the Christian values and mission of Cumberland Christian School. Benefits A competitive hourly rate of $30.00 - $50.00 , dependent on skills and experience. The opportunity to work in a supportive, faith-based community. A key role in an organisation dedicated to shaping the next generation. Opportunities for continued professional development.
