JOB TITLE

Help Desk Technician PAY:

$20.00 per hour to start, with a performance review and raise opportunity at 90 days

JOB TYPE

Full-time

SCHEDULE

Monday to Friday, day shift; occasional travel between client sites

WORK LOCATION

In person / field, Carson Valley, NV area

EXPERIENCE REQUIRED

None, entry level, we train

ABOUT US E

Squared C is a managed IT service provider supporting organizations across the Carson Valley and Eastern Sierra. We are a small, senior team, which means you'll work directly with experienced engineers, touch real infrastructure early, and never be a cog in a 200-person call center.

WHY THIS JOB IS DIFFERENT

• A defined escalation path: when you're stumped, escalating to your lead after a genuine attempt is the expected, professional move, not a failure. You will never be left to sink.
• A structured first 90 days: written checkpoints at 30, 60, and 90 days, so you always know what to learn next and how you're doing.
• A real growth ladder: we develop technicians toward Tier 2 and beyond, with certification support (CompTIA A+ and up) and stretch assignments as you earn them.

WHAT YOU'LL DO

• Resolve Tier 1 service tickets: password resets, user onboarding/offboarding, desktop and laptop troubleshooting, printers and peripherals, Microsoft 365 and Outlook issues, and desk phone support
• Answer support calls professionally and log every ticket with clear notes, documentation is part of the job here, not an afterthought
• Go on-site: rack and cable equipment, mount wireless access points, swap hardware, and be the hands for senior engineers on installs (ladders, crawl spaces, and equipment rooms included)
• Run recurring maintenance checklists (backup verification, patch checks) as you're trained on them
• Learn our stack as you grow: Kaseya BMS, Datto RMM, IT Glue, Microsoft 365 / Entra ID, 3CX phone systems, and enterprise firewalls

WHAT WE NEED FROM YOU

• Eagerness to learn and reliable follow-through, you do what you say you'll do, and your tickets prove it
• Clear, courteous communication with non-technical people, on the phone and in person
• Basic computer literacy: comfortable navigating Windows, installing software, and figuring things out
• Physical capability for field work: climbing ladders, lifting up to 50 lbs, working in equipment rooms
• Valid driver's license and reliable transportation, travel between client sites is routine

CONDITION OF EMPLOYMENT

Some of our clients operate under strict compliance requirements. You must pass a fingerprint-based background check and complete required security awareness training. A disqualifying criminal history will prevent employment in this role.

NICE TO HAVE

(NOT

REQUIRED

)

• CompTIA A+ (or active progress toward it)
• Prior helpdesk or retail tech experience
• Low-voltage cabling experience
• Exposure to Microsoft 365 administration

BENEFITS

• Employer-provided health, vision, and dental insurance for employees (family plans available at an additional cost).
• 128 hours of annual paid time off.
• Eight paid U.S. holidays.
• Employer-paid short-term and long-term disability insurance.
• Costco membership reimbursement.
• Certification exam fees reimbursed on passing

HOW TO APPLY

Apply with your resume and a short note, a paragraph is fine, telling us about something technical you figured out on your own. Selected candidates will be invited to a paid working-interview day: shadow our team, resolve a few tickets with supervision, and see the job before you commit to it. E Squared C is an equal opportunity employer.

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person