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Configuration Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Nevada data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,958 / year median in Nevada
-14% projected decline
Job Description
- 3.8 North Las Vegas, NV Job Details Full-time | Contract $17
- $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair Customer communication Laptop (troubleshooting support) Hardware maintenance Direct client contact Printer (troubleshooting support) Tablet (troubleshooting support) High school diploma or GED Computer hardware Desktop (troubleshooting support) Office equipment installation Technical customer support for office equipment Desktop administration Peripheral hardware support Mobile devices Full Job Description Must haves:•Laptop/PC/cell phone/tablet/printer Configuration experience•Must be able to be on feet ALL DAY•standing, walking, lifting, carrying.
- Customer Service/Communication skills
- will be dealing directly with clients
- Reliable transportation
- (own vehicle)
- High school diploma or
GED Roles and Responsibilities:
- Configure customers' systems to their required specifications.
- Test systems to ensure 100% quality.
- Maintain minimum monthly productivity goals.
- Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
- Ensure that customers receive the highest level of customer service.
- Communicate issues concerning customer orders to the area Help Desk or Team Leader.
Job Types:
Full-time, Contract Pay:
$17.00- $20.