End User Computing Support Technician Reno, NV(onsite) 4+Month Contract Basic Purpose Provides end-user technology support with a primary focus on the lifecycle replacement, deployment, configuration, and support of workstation hardware, laptops, peripheral equipment, and related software. Responds to end-user requests and technical issues while supporting NV Energy endpoint devices, productivity applications, and collaboration tools. Essential Duties and Responsibilities Manages lifecycle replacement activities for end-user hardware, including desktop workstations, laptops, monitors, docking stations, and peripheral equipment. Responds to end-user inquiries and support requests related to lifecycle replacement activities, software installation, system access, and hardware/software evaluation. Installs, configures, images, deploys, and supports end-user computing devices. Uses work order and ticket management systems to document, track, prioritize, and resolve user requests and technical issues. Provides support for endpoint devices connected to the NV Energy network. Troubleshoots hardware, software, connectivity, and end-user application issues and works with users to achieve timely resolution. Assists in evaluating and recommending system modifications or configuration changes designed to reduce recurring user issues and improve the end-user experience. Provides support for Microsoft 365 applications, including Microsoft Office and collaboration tools such as Microsoft Teams. Participates in user acceptance testing and implementation activities related to new hardware, software, system upgrades, or technology changes. Assists in developing documentation, procedures, instructions, and communications for both Information Technology personnel and end users. Provides professional and responsive customer service while working directly with employees at varying levels of technical proficiency. Under supervision, prepares and presents reports, status updates, and other information to management as requested. Performs other related duties as assigned. Required Skills and Qualifications Experience using IT service management or ticketing software. Experience with Remedy is preferred; experience with comparable ticketing platforms is acceptable. Experience with workstation imaging and deployment technologies. Experience with Microsoft SCCM/Microsoft Configuration Manager and/or Microsoft Windows Autopilot is preferred. Working knowledge of Microsoft 365 and Microsoft Office productivity applications. Experience troubleshooting desktop and laptop hardware, software, peripherals, and common end-user technology issues. Strong customer service and interpersonal skills with the ability to communicate technical information clearly to non-technical users. Ability to organize and prioritize multiple service requests and assignments. Strong problem-solving and troubleshooting skills. Ability to work effectively both independently and as part of an IT support team. Preferred Qualifications Experience supporting end-user computing environments within a large corporate or enterprise organization. Experience supporting Microsoft Teams and other Microsoft 365 collaboration tools. Experience performing hardware refreshes, device migrations, or enterprise lifecycle replacement projects. Strong attention to detail and documentation skills. Demonstrated ability to follow established processes while identifying opportunities for process or system improvement. Key Competencies Customer Service Technical Troubleshooting Attention to

Detail Organization and Prioritization Communication Documentation Problem Solving Team Collaboration Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person