Help Desk Technician ComputerPeople Staffing - 4.8 Buffalo, NY Job Details Permanent | Full-time $20 - $21 an hour 14 hours ago Qualifications Computer operation Teamwork Computer Science Organizational skills Associate's degree Mobile devices

Information Technology Full Job Description Help Desk Technician Pay:

$20.00-$21.00 per hour

Schedule:

Full-Time |

On-Site Benefits:

Excellent Benefits Package Position Overview We are seeking a personable and technically capable Help Desk Technician to provide front-line IT support in a professional, team-oriented environment. This position is ideal for someone who enjoys troubleshooting technology, assisting end users, and delivering excellent customer service. As part of the IT support team, you will be responsible for responding to technical requests, resolving everyday hardware and software issues, and ensuring users receive timely and effective assistance. This is a great opportunity for someone looking to build their IT career while gaining hands-on experience with a variety of technologies. Key Responsibilities Serve as the initial point of contact for IT-related questions and technical issues through phone, email, and ticketing systems. Troubleshoot and resolve Level 1 support issues involving desktops, laptops, software applications, mobile devices, and network connectivity. Assist users with Microsoft 365 applications, password resets, account access, and other common technical requests. Document technical issues, troubleshooting steps, and resolutions accurately within the ticketing system. Communicate with end users throughout the support process, providing updates and ensuring a positive support experience. Escalate more advanced technical issues to appropriate IT team members when necessary. Follow established IT procedures and service standards to maintain consistent support. Stay current with technology updates, internal systems, and troubleshooting best practices. Qualifications Previous experience in an IT Help Desk, Service Desk, or technical support role. Strong customer service skills with a patient, professional, and helpful approach. Working knowledge of Windows-based computers, common business applications, and mobile devices. Basic understanding of networking concepts, user accounts, and general IT troubleshooting. Strong verbal and written communication skills, with the ability to explain technical information clearly to nontechnical users. Good organizational skills and the ability to prioritize multiple support requests. A proactive approach to problem-solving and a willingness to learn new technologies. Preferred Qualifications Familiarity with Active Directory, Microsoft Exchange, Microsoft 365, or Microsoft Azure administration. Associate's or bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent education and relevant experience will also be considered. CompTIA A+ certification is a plus. What We Offer Competitive hourly pay of $20.00-$21.00 Excellent benefits package Full-time, on-site position Supportive, collaborative team environment Opportunity to expand technical knowledge and troubleshooting skills Professional growth and development opportunities Interested? If you enjoy helping people, solving technical problems, and working in a collaborative IT environment, we would love to hear from you! Apply today to learn more about this opportunity. #CPS1

Pay:

$20.00 - $21.00 per hour Expected hours: 40.0 per week

Experience:

Help Desk/IT Service Desk:

1 year (Required)

Location:

Buffalo, NY 14220 (Required)

Work Location:

In person