IT Support Specialist/Tech Support Engineer Alternative Information Systems - 3.4 Buffalo, NY Job Details Full-time $17.50 - $19.50 an hour 18 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Desktop computer repair IT user and group management Windows High school diploma or GED Driver's License Attention to detail Computer hardware Desktop (troubleshooting support) Networking equipment (troubleshooting support) Desktop administration

Full Job Description Job Description:

Alternative Information Systems (AIS) has been a premier WNY IT service firm for 35 years, specializing in the SMB and the Public Sector markets. We are currently seeking a motivated and skilled IT Technician to join our team. We provide all levels of IT support to dozens of clients in the WNY area.

Details:

This is a full-time, onsite position. Normal working hours 8:30AM - 5:00PM Monday - Friday. Occasional special projects may require working off hours or weekends with compensation. This is not a remote opportunity.

Responsibilities:

Install and configure IT devices on customer sites, including server rack equipment. Provide desktop support to end-users, resolving hardware and software issues. Assist with basic network support and troubleshooting. Maintain and support Active Directory and user accounts. Ensure the smooth operation of Windows operating systems across all devices. Collaborate with team members to improve IT processes and support workflows. Document and track issues using our ticketing system.

Required Experience:

Valid driver's license and reliable transportation (must have a car). Proven experience in desktop support and basic network troubleshooting. Understanding of basic networking concepts. Familiarity with Active Directory management. Proficiency in Windows operating systems. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Self-motivated with a proactive approach to tasks.

Benefits:

Retirement Plan Health insurance Health savings account Paid time off

Education:

High school or equivalent preferred

Experience:

1 year preferred No phone calls Must be local

Job Type:

Full-time Pay:

$17.50 - $19.50 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Location:

Buffalo, NY 14219 (Required)

Work Location:

In person