Alternative Information Systems (AIS) has been a premier WNY IT service firm for 35 years, specializing in the SMB and the Public Sector markets. We are currently seeking entry level IT Support individuals to join our service team.

Details:

This is a full-time, onsite position in our downtown Buffalo office. Normal working hours are 8:30AM

•5:00PM Monday

•Friday. Occasional special projects may require working off hours or weekends with compensation. (this is not a remote opportunity)

Responsibilities:

Support for our existing client base, both onsite and from our Buffalo office VoIP phone system setup, support, diagnosis, and troubleshooting Basic desktop and network support/troubleshooting

•primarily MS Windows platform Communicate effectively with clients and co-workers Must be able to work effectively independently and as part of a team

Required Experience:

Experience maintaining Windows based technologies and Office 365 Proficient with Windows OS (10,11, Server OS)

Desired Experience:

Experience with VoIP phone system setup and troubleshooting Familiarity with PSAs such as

Datto/Autotask or ConnectWise Education:

High school or equivalent preferred Must be local

Job Type:

Full-time Pay:

$37,500.00

•$40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person