Technical Support Engineer

• Industrial Equipment and Field Service Optimize Recruitment Group Buffalo, NY Job Details Full-time $90,000
• $105,000 a year 19 hours ago Benefits Relocation assistance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Mechanical engineering Customer communication Microsoft Excel Technical documentation Manufacturing facility experience Driver's License Bachelor's degree Attention to detail Autodesk Inventor Full Job Description Technical Support Engineer•Industrial Equipment & Field Service Our client in the Western NY area is growing their talented Manufacturing team and is in search of a mechanically inclined Technical Support Engineer with experience in industrial equipment and field service.

Location:

Based in

Buffalo, NY Salary:

$90,000

• 97,000 annually

Travel:

Approximately 25-30% Position Overview Optimize Recruitment Group is conducting a search for an experienced Technical Support Engineer on behalf of an established industrial equipment manufacturer in Western New York. This is an excellent opportunity for a hands-on, mechanically inclined engineering professional who enjoys solving complex technical problems, supporting sophisticated industrial equipment, and working directly with customers. The Technical Support Engineer will provide technical and field service support for custom-engineered industrial manufacturing and processing equipment throughout its lifecycle, from manufacturing and testing through installation, commissioning, troubleshooting, and ongoing operation. This position offers a unique combination of engineering, technical troubleshooting, customer interaction, and field service responsibilities. The successful candidate will work closely with multidisciplinary teams and serve as a key technical resource in ensuring equipment performance and customer satisfaction. Key Responsibilities Provide technical support and troubleshooting for complex industrial equipment, including mechanical, thermal, and related process systems. Diagnose and resolve equipment performance issues involving installation, startup, operation, warranty, and service. Support equipment inspections, functional testing, factory acceptance testing (FAT), and troubleshooting at manufacturing and supplier facilities. Travel to customer locations to provide installation oversight, commissioning and startup support, technical troubleshooting, equipment repairs, and operator training. Work collaboratively with Engineering, Manufacturing, Project Management, Purchasing, Service, and outside suppliers to resolve technical challenges. Serve as a primary technical contact for assigned customer service and warranty issues, coordinating resolution through completion. Develop a comprehensive understanding of equipment mechanical systems, operating principles, and performance requirements. Coordinate and develop technical documentation, including operation and maintenance manuals, training materials, troubleshooting procedures, inspection forms, and test plans. Gather and organize technical information from engineering teams and other resources to ensure accurate and complete documentation. Assist with service coordination, customer communication, and technical support priorities as needed. Identify opportunities to improve equipment reliability, documentation, troubleshooting procedures, and overall service effectiveness. Qualifications & Experience Bachelor's degree in Mechanical Engineering or a related engineering discipline preferred. Equivalent technical education and significant hands-on industrial equipment experience will be considered. Approximately 4-6+ years of experience in engineering, technical service, field service, equipment commissioning, or technical support within an industrial or manufacturing environment. Strong mechanical aptitude with the ability to independently investigate, diagnose, and resolve complex equipment issues. Experience with custom-engineered industrial equipment, manufacturing systems, thermal processing equipment, or other complex mechanical/process systems highly desirable. Working knowledge of mechanical and thermal systems; familiarity with electrical systems, industrial controls, instrumentation, and process systems is beneficial. Ability to interpret engineering drawings, mechanical layouts, electrical schematics, P&IDs, bills of materials, and other technical documentation. Experience supporting equipment installation, startup, commissioning, troubleshooting, or factory acceptance testing preferred. Strong technical writing skills with the ability to develop clear, professional operating manuals, procedures, reports, and instructional materials. Proficiency with Microsoft Office applications, particularly Word and Excel. Familiarity with CAD software, such as Autodesk Inventor or similar programs, is a plus. Excellent communication and interpersonal skills, with the ability to interact professionally with customers, engineers, technicians, and manufacturing personnel. Highly organized, detail-oriented, proactive, and comfortable taking ownership of technical issues through resolution. Willingness and ability to travel approximately 25-30% to customer and supplier facilities, domestic and international, ability to pass background, valid drivers license and ability to get passport. Work Environment This position involves a combination of office-based technical support, hands-on work in a manufacturing environment, and travel to customer and supplier locations. The ideal candidate enjoys variety in their work and is equally comfortable reviewing technical drawings, troubleshooting equipment on the manufacturing floor, developing technical documentation, and working directly with customers in the field.

Compensation & Opportunity Annual Base Salary:

$90,000

• 97,000, commensurate with experience and qualifications

PLUS FIELD PAY.

Full-time, direct-hire opportunity with an established industrial equipment manufacturer. Exposure to sophisticated, custom-engineered equipment and diverse industrial applications. Opportunity to work alongside experienced engineering and manufacturing professionals. A technically challenging position offering significant autonomy, varied responsibilities, and direct customer interaction.

HOW TO APPLY

If you have a strong mechanical or industrial engineering background, enjoy hands-on troubleshooting, and are looking for an opportunity to combine technical expertise with customer-facing engineering support, we encourage you to apply. Interested and qualified candidates should submit a Word formatted resume, employment references, and salary expectations to for immediate consideration. Optimize Recruitment Group, LLC is managing this search on behalf of our client. Additional company and position details will be shared with qualified candidates during the screening process. Optimize Recruitment Group is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to legally protected characteristics.

Pay:

$90,000.00

• $105,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Relocation assistance Tuition reimbursement Vision insurance Application Question(s): In compliance with federal law, all applicants must be legally authorized to work in the United States. If you require employer sponsorship, please indicate this in your application. Are you able to work without sponsorship of any kind in the US full time permanently?

Education:

Bachelor's (Preferred)

Experience:

Mechanical engineering: 3 years (Preferred) troubleshooting industrial equipment : 3 years (Preferred) field service: 3 years (Preferred) Technical documentation: 3 years (Preferred) thermal or materials processing equipment: 1 year (Preferred) on site equipment install or commissioning: 1 year (Preferred) electrical controls: 1 year (Preferred) Willingness to travel: 25% (Required)

Work Location:

In person