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The Arc Ontario

PC Technician

Pay: $19.67–$20.95/hr

Posted: 2 weeks ago

Location: Canandaigua, NY (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$55,007 / year median in New York

-4% projected decline

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Job Description

The Arc Ontario PC Technician Salary:

$ 19.67-20.95

Position Overview:

Join our team as a PC Technician and play a key role in keeping The Arc Ontario's technology systems running smoothly. You'll provide hands-on support for computer hardware, software, and networks across multiple locations, while also assisting staff with troubleshooting and training. From setting up new equipment to maintaining servers and supporting audiovisual systems, your work will directly support our mission-driven team. If you're tech-savvy, solutions-oriented, and enjoy helping others, we'd love to hear from you!

Work Location:

Canandaigua Schedule:

Full time M-F 8am to 4pm; Flexibility in schedule required to meet agency needs. As a full time team member at The Arc Ontario, you will receive... Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a fun and flexible work environment!

The Arc Ontario Story:

Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Troubleshoots and maintain computer and peripheral equipment at the main facility and off-site locations. Monitors and responds to internal help desk system to maintain a high level of customer service to staff and individuals. Configuring and preparing new equipment for deployment to current agency standards. Requirements Two (2) years of experience working in hardware and software support, and or some combination of customer service and relevant educational experience is preferred. Must be familiar and comfortable working with and troubleshooting Windows systems, printers of various types and should be familiar with the basics of

LAN/WLAN

networking and device hardware repair. Will be required to obtain experience in current Windows desktop operating system, Microsoft Office suite, Microsoft Exchange and other similar applications. Office 365, Windows server, AV gear, Active Driectory, Microsoft Entra/Identity, MDM platforms, website building/maintenance, customer service, and working in

HIPAA/FERPAA

compliant environments are all a plus. The Arc Ontario is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. The Arc Ontario does not discriminate in hiring or employment on the basis of any characteristic protected by local, state, or federal laws.