CCS is looking for a motivated technical professional to join our team as a Level 1 Desktop Support Technician! The technician is primarily responsible for quick response to deskside support tickets, addressing administration's needs. The technician will collaborate with fellow district IT staff members, Custom team members and third-party vendors.

What You'll Do:

Actively address tickets in the system, update, and close tickets Support the staff and educational needs of a school building(s) Prioritize daily activities including tickets and administrative requests Support Windows workstations and Chromebooks Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment Perform other job-related duties as assigned

What You Bring:

K-12 experience desired A+ certification, industry recognized support certification 1-2 years' experience in hardware and software support Excellent customer service skills Excellent verbal and written communication skills Ability to work independently and as part of a team Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting Chromebooks and PC imaging Knowledge of Windows & Chromebook troubleshooting and repair Google Workspace Working knowledge of Microsoft Active Directory, print queues, file shares #IND