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IT Help Desk Support
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on New York data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$55,007 / year median in New York
-4% projected decline
Job Description
IT Help Desk Support at Jobility Talent Solutions IT Help Desk Support at Jobility Talent Solutions in Elmhurst, New York Posted in about 16 hours ago.
Type:
full-time IT Field Services /
Desktop Support/Technology Services Specialist Location:
New York, NY 10065
Shift:
This is a 40-hour-per-week position, Monday - Friday, 8:30 AM - 5:00 PM , with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage. The primary work location is the Main Campus in NYC, NY, and this is a patient-facing role. This is an entry-level Field Services position with the following responsibilities:
Service Tickets:
Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
Deployment :
Perform application updates and patches as needed, and provide floor support through regular rounding.
Customer Service:
Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
Collaboration:
Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
Communication:
Clearly explain issues, solutions, and instructions to customers.
Time Management:
Effectively manage multiple tasks and service appointments within scheduled timeframes.
Technical Documentation:
Read and interpret technical manuals, blueprints, and schematics.
Adaptability:
Adjust to new technologies, tools, and varying work environments and conditions.
Self-Sufficiency:
Work independently on ticket resolution and troubleshooting activities.
Teamwork:
Contribute effectively to team-based projects while supporting shared goals and outcomes.