Job Title:

Level 2

Field Technical Support Engineer Location:

Garden City, NY Job Type:

Full-Time | On-Site |

Local Travel Required Department:

Service & Support Reports to: Service Desk Manager About Us - Motiva Networks Motiva Networks is a fast-growing IT and Cybersecurity firm based in New York, delivering managed IT services to businesses across the New York metro area. We specialize in cybersecurity and compliance, network management, Microsoft 365, and cloud infrastructure. Our New York office also serves as a leadership hub, setting technical standards and guiding service delivery. Position Overview We are hiring a Level 2 Field Technical Support Engineer to join our senior technical team in Garden City, NY. This role is ideal for a senior technician with strong technical skills and excellent communication abilities. You will act as an escalation point for complex technical issues, work closely with clients, and mentor junior engineers. This position is hands-on and client-facing, offering opportunities to lead projects, improve service processes, and represent Motiva Networks during on-site visits. Key Responsibilities Act as a Level 2 escalation point for technical issues related to Microsoft 365, Azure AD (Entra ID), networking, and security. Provide direct client support via remote tools and on-site visits. Serve as a field technician, traveling to client sites on an as-needed basis for on-site support, hardware installations, and scheduled maintenance visits. Troubleshoot, configure, and maintain firewalls, routers, switches, and VPNs. Support and optimize Microsoft 365 environments, including Exchange, SharePoint, Teams, and OneDrive. Deliver proactive IT maintenance and ensure system performance across client networks. Mentor Level 1 technicians and assist with training and knowledge sharing. Collaborate on documentation and process improvement efforts. Conduct technical assessments, deployments, and project work for clients. Requirements 3+ years of experience in IT support, systems administration, or network administration (MSP experience preferred). Strong hands-on experience with Microsoft 365, Windows Server, networking, and troubleshooting. Solid understanding of LAN/WAN technologies, DNS, DHCP, VPNs, and firewalls. Excellent communication skills and ability to clearly explain technical concepts to clients. Strong problem-solving skills and ability to manage issues independently. Valid driver's license and ability to travel locally to client sites. Preferred Qualifications Certifications such as CompTIA Network+, Microsoft 365 Certified, Cisco CCNA. Experience configuring and managing firewalls, VPNs, and network security. Familiarity with Intune, Microsoft Defender, and Conditional Access policies. Experience with documentation and process improvement in an MSP environment. Knowledge of endpoint security tools and cybersecurity best practices. Why Work With Us Competitive salary and performance-based incentives Paid certifications and ongoing professional development Direct client interaction and ownership of outcomes Leadership opportunities and room for growth Be part of a collaborative, technically driven team Ready to grow your IT career with a clear path toward leadership? and join a high-performing team committed to technical excellence and client success. Ready to grow your IT career in a leadership role? and join a high-performing team committed to technical excellence and client success.

Job Type:

Full-time Pay:

$60,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): Describe your experience communicating directly with end-users or clients to resolve technical issues. This is a client-facing support role. Please describe your approach to customer service in high-pressure or escalated situations. (Short answer) Which technical certifications do you currently hold? Do you have a valid driver's license and reliable daily access to a car? (

Dealbreaker:

No)

Education:

Bachelor's (Required) Ability to

Commute:

Garden City, NY 11530 (Required)

Work Location:

In person