Find Jobs
Find Jobs Near You – Available Work in Your Location
Help Desk Manager
Career Insights for Technical Support Manager / Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New York data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$70,114 / year median in New York
-9% projected decline
Job Description
We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.