Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
Field Support Engineer
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New York data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$60,029 / year median in New York
-5% projected decline
Job Description
Roles & Responsibilities Good knowledge on Imaging/Staging of desktops, laptops and other related devices. Maintain, analyze, and troubleshoot, software and computer peripherals. Must have reliable transportation and clean driving history Travel to Various sites on demand basis would be required. Ability to set up, configure and add all hardware. Assist client internal IS technicians with large IMAC's Break-fix & IMAC support, periodic maintenance Provide technical support to end-users via telephone and in person. Assist coworkers in the resolution of end-user's technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC's, laptops, monitors, printers, and other related hardware. Following proper manufactures procedures for ordering parts and returning defective parts. Manage (Service Now) ticket queue constantly throughout the day. Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. Diagnose and resolve technical hardware and software issues. Gather information to determine the issue by evaluating and analyzing the symptoms. Partners with other departments to provide technical assistance. Knowledge in handling Wi-Fi and LAN access issues VPN setup and troubleshooting Network authentication issues Identify priorities and redirect problems to appropriate resources. Organize ideas and communicate appropriate messages. Stay current with system information, changes, and updates. Handling all designated workstation installations and updates Salary Range-$60,000-$90,000 a year #