We are looking for a Help Desk/Desktop Support Analyst to support client implementations, user readiness, and training initiatives for software solutions. This long-term contract position is well suited for someone who can combine technical understanding with strong communication skills to guide users through setup, adoption, and day-to-day use. The role works closely with clients and internal teams to turn business needs into practical system configurations, training plans, and support resources.

Responsibilities:

• Lead client onboarding activities by coordinating implementation tasks, evaluating interface preparedness, and helping ensure successful software adoption.
• Facilitate engaging training sessions, webinars, and workshops that build user confidence and improve day-to-day system usage.
• Review business workflows and operational needs, then recommend practical improvements that increase efficiency and system effectiveness.
• Gather and organize functional and technical requirements for reports, forms, interfaces, configuration changes, and process updates.
• Act as a communication bridge between customers and technical teams by translating system details into clear, user-friendly guidance.
• Create and maintain documentation such as user instructions, reference guides, training materials, and best-practice resources for both clients and internal teams.
• Monitor project timelines, open issues, milestone completion, and related administrative tasks to keep implementation efforts on track.
• Partner with testing and quality teams to validate enhancements, support troubleshooting, and improve overall solution performance.
• Communicate risks, blockers, scheduling concerns, and unexpected developments to stakeholders in a timely and thorough manner.