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J.M. Canty Inc.

In House Field Support Engineer

Pay: $22–$24/hr

Posted: 3 days ago

Location: Lockport, NY (Onsite)

Last Updated: 18 hours ago

Hours: Full-Time

Expires: 10/7/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$60,029 / year median in New York

-5% projected decline

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Job Description

J.M. Canty is a Process Engineering company with facilities in Lockport, NY and Dublin, Ireland. The company specializes in the manufacture of process lighting, sight glasses, vision-based process control systems, and particles sizing systems for a variety of industries including the Pharmaceutical, Chemical, Oil & Gas, Glass, Cement, and Mining Industries.

JOB DESCRIPTION

This is a unique support job as it is constantly evolving and includes hands on use of equipment. When supporting customers, you will be at the front line of new inventions and process control software. You will help improve software and design of equipment with suggestions from customer or your personal experience in helping the customer. You will learn our in-house software and have a hands-on experience in our laboratory. You will need to be able to communicate via email and phone to our customers. You will be trained on our equipment so you can be a vital help to our customers In this position you will need: Flexibility to regularly rotate through different technical specialties and skill sets Ability to assess customers' support needs when they arrive, then provide solutions Ability to thrive on change as products and needs evolve

QUALIFICATIONS

2-4-year degree in Sciences or IT Knowledge of Electrical/Wiring even if it's just DIY (not required but preferred) Must be mechanically inclined Good communication and interpersonal skills Must be organized with attention to detail Ability to prioritize tasks and work from task list Strong knowledge of computer operating systems and software such as Microsoft Word and Excel Strong problem-solving skills Ability to demonstrate mature judgement and work with minimal supervision Time management skills a must with the ability to make decisions quickly Positive attitude

COMPENSATION

Pay:

$22.00 - $24.00 per hour

BOE Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person