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TU
Touro University New York
IT Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Based on New York data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$60,029 / year median in New York
-5% projected decline
Job Description
Overview This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn. Responsibilities Responsible for general day to date support, to include, but not limited to as much of the following as possible: Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices Perform basic system updates, installations, and configurations Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly Troubleshoot and resolve AV issues during events or regular operations Maintain accurate records of IT and AV equipment inventory Document and track support tickets, solutions, and system changes Report recurring technical issues and suggest potential improvements Work closely with senior IT staff to learn and grow technical skills Provide basic IT and AV training to end-users as needed Qualifications Education/Experience Bachelor's Degree or at least 2 years' experience required.