Jr. Technical Support Specialist

ABOUT THE ROLE

Halco Home Solutions is looking for an organized, detail-oriented Jr. Technical Support Specialist to join our team. In this role, you'll provide first-line technical support for networking, computer, and phone systems under the direction of the Sr IT leader, keeping our internal teams connected and our support tickets moving. This is a great opportunity for someone early in their IT career who wants hands-on experience and room to grow in a fast-paced, customer-focused company.

KEY RESPONSIBILITIES

Set up, configure, and maintain computers, phones, peripherals, and basic network equipment under the direction of the senior IT staff Respond to and resolve technical support tickets related to networking, computer hardware/software, and phone systems in a timely manner Troubleshoot and diagnose connectivity, hardware, and software issues for staff and field teams Set up, configure, and maintain computers, phones, and networking equipment Document issues, resolutions, and processes clearly and accurately in the ticketing system Escalate complex issues to senior IT staff when needed Maintain organized records of equipment, software licenses, and support history Communicate clearly and patiently with non-technical staff throughout the troubleshooting process Support other IT projects and tasks as assigned

WHAT YOU BRING

Working knowledge of computer networking, hardware, and software troubleshooting Strong organizational skills and close attention to detail Sharp problem-solving abilities and a methodical approach to diagnosing issues Excellent written and verbal communication skills Ability to manage multiple tickets at once and prioritize effectively Comfortable working both independently and as part of a team

PREFERRED QUALIFICATIONS

Experience with ServiceTitan is a plus Prior experience in a technical support, help desk, or IT support role Relevant certifications (CompTIA A+, Network+, or similar) are a plus Hours Monday -

Friday Benefits:

Paid vacation, holiday, 7sick days per year 401(k) available after 1yr of continuous employment with company match 100% up to 4% Company-provided 3rd party supplementary disability policy Company-provided $25K Term life insurance policy Company-provided $10k Whole life insurance policy with options up to $250,000 All major Health Insurance options are available. Halco will pay the first $119 per week of any plan. Parental Leave Company-issued vehicle and gas card Company-issued smartphone Weekly paycheck Flexible schedule

Gym Membership Job Type:

Full-time