A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
We are seeking a motivated technologist to join our team to assist with the administration, support, documentation, and improvement of campus access control and video surveillance systems as part of the Enterprise Systems & Solutions team, a unit within Information Technology Services ( ITS ). This position will support the Lenel OnGuard access control system, the Milestone video management system, and related technologies used to manage door access, camera systems, wireless locks, and physical security workflows across campus. This position will work closely with University Police, Maintenance and Operations, the ITS Network Operations unit, vendors, contractors, and other campus partners to support reliable and effective access control and video surveillance services. The successful candidate will assist with daily system support, troubleshooting, documentation, vendor coordination, system monitoring, and planning for upgrades or expansions. This work includes supporting existing buildings, renovations, new construction, and future security technology improvements. The position requires strong attention to detail, sound judgment, effective communication, and a commitment to supporting campus safety and operational continuity. The Enterprise Systems & Solutions team plays a key role in ensuring the seamless operation of various enterprise systems that support SUNY Plattsburgh's mission. As a whole, ITS provides comprehensive technology support for campus needs inside and outside the classroom. This includes administrative computing, web development, integration, system support, and network infrastructure management. We also support SUNY Plattsburgh's technology needs by providing services, tools, and facilities that keep the campus community working efficiently and create a stable, secure, and user-friendly environment. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs and practices. Special Instructions to
Applicants:
Review of applications will begin immediately and continue until the position is filled. Please include a cover letter, Resume/CV, and contact information for three professional references. Additional information may be requested at a later step in the process. Employees required to drive as part of their employment responsibilities must supply University Police with a copy of their driver's license for a review of their driving record and authorization to drive. Official transcripts from an accredited institution will be required prior to employment. This position is not eligible for employer visa sponsorship, now or in the future. Applicants must be authorized to work in the US without sponsorship.
