Title:

Temporary IT Support Specialist Location:

Port Chester, NY (ONSITE)

Compensation:

$64,000 - $70,000 annually

Schedule:

Monday-Friday, 9am -6pm, with participation in a rotating on-call schedule and occasional off-hours support.

Position Type:

Temporary, with the possibility of transitioning to a permanent position based on performance and business needs.

ABOUT THE SHADE STORE

® At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate individuals to join our team and deliver the finest custom window treatment experience. Our team is expanding, and there has never been a more exciting time to be a part of it.

THE POSITION

As a temporary IT Support Specialist, you'll provide technical support for our offices and assist with company-wide IT initiatives. You'll be responsible for resolving hardware and software issues, supporting enterprise systems, and ensuring smooth day-to-day operations. This role requires strong communication skills, attention to detail, and a customer-first mindset.

RESPONSIBILITIES

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with onboarding and offboarding employees, including account setup and equipment provisioning. Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications. Support enterprise applications and escalate complex issues to senior IT staff when necessary. Maintain accurate documentation of support requests and resolutions. Collaborate with IT Operations Lead and other team members on projects and process improvements. Participate in on-call rotation and provide remote support for other locations. Assist with inventory management and asset tracking. Support VoIP phone systems and mobile device management (Apple & Android). Ensure compliance with IT security policies and procedures.

WHAT WE ARE LOOKING FOR

Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT support or help desk role. Strong troubleshooting skills for Windows, macOS, and mobile platforms. Familiarity with networking basics (LAN/WAN, Wi-Fi). Experience with ticketing systems and ITSM tools. Excellent communication and customer service skills. Ability to work independently and as part of a team. Willingness to participate in on-call rotation and occasional travel. Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

WHY WORK AT THE SHADE STORE

® We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits for eligible team members working at

TSS:

Competitive salary Medical Benefits 401k with Company Match Up to $100k Life Insurance & Short-Term Disability (Employer Paid) Legal and Pet Insurance Plans Employee Assistance Program Product Discount

THE SHADE STORE

® offer is contingent upon: Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.