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Evening IT School Support
Job
Denver College of Nursing
Rego Park, NY (In Person)
Full-Time
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Job Description
Job Summary & Responsibilities
JOB DESCRIPTION
Information Technology School Support Reports to:Campus President Position Summary:
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.Essential Duties and Responsibilities:
Overall- Responds to administration/faculty/student inquiries concerning system(s) operations.
- Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
- Tracks, prioritizes and documents requests using an IT support request system.
- Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
- Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
- Performs regular updates to servers.
- Installs and builds cables for the campus.
- Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
- Documents systems processes and procedures.
- Other duties as assigned. Student Support (Residential/Hybrid)
- Responsible for setting up student accounts.
- Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses. Administration/Faculty Support
- Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
- Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
- 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor's degree preferred.Classification:
Non-Exempt Work Hours:
Forty per week but may vary daily. Some evening and weekend hours may be required.Travel:
Some Working Environment:
Interior/Office Preferred Qualifications Skills/Competencies/Qualifications:
- 2-5 years of IT support experience