IT Maintenance and Support Specialist II in Rochester, New York at

Rochester Housing Authority Save New Salary:

$23.07 - $36.05/hr

Job Function:

Customer Service Rochester Housing Authority Rochester, New York, 14611, United States Posted on November 6, 2026 New job! Apply early to increase your chances of getting hired. Job Description

IT MAINTENANCE & SUPPORT SPECIALIST II

(Rochester Housing Authority)

DISTINGUISHING FEATURES OF THE CLASS

: Employees in this classification support routine operations and problem resolution of computing and/or communications functions at the Rochester Housing Authority. They work in technical support, IT operations, Help Desk, and similar environments, as well as in the field where equipment may be located. They troubleshoot and resolve operating system, OSI layer 1-3 network, application, and hardware-related connectivity and integration issues. Other responsibilities include maintaining client access to cloud-based, local and mobile computing applications. This position reports directly to the IT Director. Daily, non-project tasks are driven by user-submitted service requests. Related work is performed as required. Non-traditional and on-call work hours may be required for special projects.

TYPICAL WORK ACTIVITIES

: Evaluates, recommends, and actions the resolution of hardware, software, network, and connectivity issues; Evaluates computing, telecommunication, and network performance while recommending improvements; Installs, configures, and deploys a variety of hardware and software systems; Manages and maintains the technology ticketing system; Researches and recommends solutions for a variety of hardware and software; Writes and maintains procedures and work instructions department-wide.

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES

: Knowledge of supporting modern workstations, servers, and operating systems; Knowledge of network devices, their function, TCP/IP protocol, subnetting concepts, and basic troubleshooting; Skill in interfacing with users and co-workers; Skill with imaging devices, deploying them, and managing them remotely; Skill at prioritizing workload assigned by management and Help Desk requests; Ability to handle exposure to private, proprietary, and confidential information in an appropriate manner; Ability to support a mobile-enabled user-base, including mobile computers, tablets, and cellular telephones; Ability to manage user permissions in accordance with the organization's policy; Ability to think logically and creatively; Ability to possess an entry-level IT industry certification; Ability to read and understand modern technical materials; Ability to write procedures and work instructions while maintaining such documentation as they change. Ability to work both collaboratively and independently, managing time and meeting deadlines while communicating schedule slippage proactively and openly; Ability to manage and maintain an asset tracking system.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES

: All entry level

KSAs, PLUS:

Knowledge and active compliance with the Rochester Housing Authority and department practices and procedures; Knowledge and active application of industry-accepted and adopted security standards and procedures; Knowledge of the organization's technical environment, including network operating systems, hardware and software, building sites, and telecommunications systems.

MINIMUM QUALIFICATIONS

: High school diploma or equivalent AND two (2) years of paid full-time or its part-time equivalent experience in computer systems support.

SPECIAL REQUIREMENT

: Possession of a Class D New York State Motor Vehicle Operator's license at the time of appointment, which must be maintained throughout tenure in this title. Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Miscellaneous Installation, Maintenance, and Repair Workers jobs near me in New York Jobs near me in New York Miscellaneous Installation, Maintenance, and Repair Workers jobs Job Location Rochester, New York, 14611, United States Frequently asked questions about this position Similar Jobs In Rochester, New York Hot Job

HVAC INSTALLER

McCourt Heating & Cooling LLC Wappingers Falls, New York Route Service Merchandiser GENDA Americas Newburgh, New York Assembler Magnetic Technologies Corporation Rochester, New York Handyman / Home Service Technician Assistant TruBlue Home Service Ally Yorktown, New York HVAC Mechanic Rochester Housing Authority Rochester, New York See Job Details