IT Support Analyst Rochester, NY 14624 $20

•$25 an hour

•Contract Apply with

Indeed Role:

IT Support Specialist Location:

Rochester, NY 14624 (Onsite)

Hire Mode :

Contract

•(W2) We are seeking a motivated IT Support Specialist to join our team! The ideal candidate will provide hands-on technical support for hardware, software, networks, and phone systems while ensuring a high level of customer service for end users.

Responsibilities:

Install, configure, and support PCs, laptops, printers, and peripherals Troubleshoot hardware, software, network, and system issues Support Windows, Windows Server, Linux, iOS, and Android environments Manage user accounts and assist end users with technical issues Monitor business-critical systems and ensure system uptime Document, track, and resolve support tickets Provide user training and technical guidance

Qualifications:

Associate degree or equivalent experience 2-5 years of IT Help Desk, Desktop Support, or Technical Support experience Strong knowledge of Windows OS, networking, and troubleshooting Experience with ticketing systems and end-user support Excellent communication and customer service skills

Preferred:

Windows Server and Linux experience Active Directory and Microsoft 365 knowledge VoIP/telephone system support experience CompTIA A+, Network+, or related certifications

Pay:

$20.00

•$25.00 per hour Expected hours: 40.0 per week

Work Location:

In person