Job Overview We are seeking a dynamic and proactive IT Support Specialist to join our team with 100% Company-paid medical benefits and premiums including Company-paid dental, vision and life premiums! Syracuse Haulers Waste Removal Inc. is a dependable, professional and full-line waste removal company locally owned and operated who is dedicated and designed to build successful partnerships through superior customer service. The organization provides a wide range of recycling and waste removal programs tailored to different customer needs. We are proud of our exceptional team and are looking for an enthusiastic, team-oriented individual to join our growing organization! The Information Technology Support Specialist is a full-time, on-site role based in the Syracuse Area. This role is responsible for providing day-to-day technical support to staff, including resolving hardware and software issues for desktop computers, printers, mobile devices, and related equipment. The specialist will respond to help desk requests, diagnose and troubleshoot system problems, and escalate complex issues when needed. Daily activities include installing and configuring workstations, maintaining user accounts and permissions, monitoring system performance, and ensuring data backups and basic security practices are followed. The role also involves documenting support activities, assisting with technology upgrades, and collaborating with management to improve IT processes that support business operations.

Essential Functions Install and Configure:

Set up hardware, operating systems, applications, and networks

Maintain:

Monitor and maintain computer systems, networks, and software systems including all inventory of hardware and software licenses and telephone contracts

Troubleshoot:

Diagnose and fix hardware and software issues

Provide Support:

Help employees with technical issues

Manage Security:

Implement security controls, perform security tests, and monitor security threats by employing the latest security protocols

Manage User Accounts:

Create and manage user accounts and system permissions

Backup and Restore:

Oversee backup and recovery tasks

Update Software:

Apply patches and update software to keep systems secure and up to date

Document:

Maintain documentation of system configurations, procedures and changes

Provide Training:

Provide basic software training and advice to end users

Conduct Audits:

Perform routine and scheduled audits of all systems

Marketing:

Update and maintain Company's website, SEO, Facebook, LinkedIn and other various websites and social media as needed

Graphic Design:

Create flyers, digital advertising, logo stickers, graphics for equipment, etc.

Knowledge, Skills, and Abilities:

Technical skills with computer systems, networks, and operating systems Problem-solving skills to identify and resolve issues Documentation writing skills Knowledge of security standards and best practices Knowledge of programming languages and operating systems, current equipment and technologies, backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching Requirements A bachelor's degree or an equivalent combination of education and experience Excellent collaboration and communication skills A minimum of 3-5 years of System Administration experience (preferred) Proven success in an IT role Experience in project management, application design and integration and cloud computing Sitting 6 - 8 hours or more per day Ability to lift up to 50 lbs.

Pay:

$22.00 - $26.00 per hour Application Question(s): Do you have any IT-related certifications?

Experience:

IT:

2 years (Required)

Work Location:

In person