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Williamson Law Book Company

Software Support Specialist

Pay: $22–$26/hr

Posted: 6 weeks ago

Location: Victor, NY (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$60,029 / year median in New York

-5% projected decline

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Job Description

Software Support Specialist Williamson Law Book Company Victor, NY Job Details Full-time $22 - $26 an hour 9 days ago Benefits Health insurance 401(k) Paid time off 401(k) matching Qualifications English Windows Attention to detail Mentoring Associate's degree Accounting Full Job Description Job description Software Support Technician A suburban Rochester company is looking to add a software support technician to install, train, and support our suite of municipal software programs.

Job Type:

Full Time, in office hours 7:30-4:30

M-F Qualifications:

Associates Degree or greater with emphasis in fund accounting, payroll processing or bookkeeping. Required Skills Excellent verbal and written English communication skills required Exceptional attention to detail Ability and willingness to learn, to adapt quickly, and to follow procedures Ability to present oneself as a professional company representative and mentor to customers Self-starter with ability to achieve and maintain productivity levels and meet established deadlines

Job Description:

Provide phone/internet support to clients with varying degrees of knowledge Provide remote training and follow-up support to new and current customers Implementation of products and custom integration software in a Microsoft Windows environment Ability to describe program requests from individual customers Ability to recognize potential software improvements and enhancements and to communicate and implement the adjustments necessary to programmer This is a Victor, New York State based employment opportunity. Applicants must be fully authorized to work in the US.

What we offer:

A friendly and professional working environment, $22-$26 per hour, paid vacation, 401K, and health care. An equal opportunity employer.

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) Health insurance Ability to

Commute:

Victor, NY 14564 (Required) Ability to

Relocate:

Victor, NY 14564: Relocate before starting work (Required)

Work Location:

In person